Frequently Asked Questions

Our Eye 4 product line covers the full spectrum of ophthalmic subspecialties: cataract surgery (phacoemulsification, SICS), IOL implantation, corneal procedures (DMEK, DSAEK, PKP, DALK), vitreoretinal surgery (PPV, membrane peeling), glaucoma surgery (trabeculectomy, MIGS), intravitreal injections (IVT) and external procedures including suturing, chalazion excision and eyelid surgery.

eyecre.at models are 3D-printed from proprietary materials specifically developed to replicate the mechanical and tactile properties of ocular tissue. Corneal resistance, capsule behaviour during capsulorhexis, and scleral texture are all engineered to match real-world feel. For procedures requiring real tissue behaviour we also offer Sets & Kits including real tissue options.

The right model depends on your target procedure. Eye 4 VIT/CAT is designed for vitrectomy and cataract training, while Eye 4 Demonstration & IVT is optimised for intravitreal injection training and live demos.

Yes. All Eye 4 models are compatible with standard ophthalmic phaco machines, vitrectomy systems and surgical microscopes. Our Accessories & Holders range includes heads and holders specifically designed to position the Eye 4 correctly under your microscope or slit lamp. We also offer camera holders and instrument sets for practice.

This depends on the procedure. For IVT injection training a single eye can be used for multiple injections. For more invasive procedures like capsulorhexis or corneal transplant training, each eye is typically designed for single-use per procedure to ensure consistent tactile feedback. Our Sets & Kits are designed for course and residency program use with the right quantities pre-configured.

You can order directly through our online store. If you are unsure which products to order, Vitreo can help you configure the right setup and submit a binding quote request directly to our team, without browsing the store manually. For institutional purchase orders or custom invoicing, contact us at request@eyecre.at. EU businesses outside Austria with a VAT ID: please order by email, as our online checkout always adds VAT.

Yes. The easiest way is via Vitreo, our AI product configurator. Tell Vitreo what procedures you want to train, how many participants, and your setup requirements. It will give you a full price overview and let you request a binding offer directly from our team with one click.

Yes, eyecre.at ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. For time-sensitive deliveries (e.g. before a scheduled wetlab course), please note your required date when ordering or contact us in advance.

Our online store accepts all major credit and debit cards. For institutional and B2B customers we can also process orders via bank transfer / invoice. If your institution requires a formal purchase order process, please contact us at request@eyecre.at or use Vitreo to submit a quote request.

If you receive a damaged or incorrect product, contact us within 7 days at request@eyecre.at with a photo and we will resolve it promptly. Due to the nature of medical training consumables, returns of opened or used products are generally not possible. If unsure which product to order, use Vitreo to get a recommendation before purchasing.

No, prices are shown excluding VAT. VAT is added at checkout based on the delivery country: 20% for Austria and the local VAT rate for other EU countries (for example 19% for Germany). No VAT is charged for deliveries outside the EU; local import duties and taxes may apply.

EU businesses outside Austria with a valid VAT ID can receive an invoice without VAT (intra-community supply). As our online checkout cannot remove VAT for individual customers, please send your order and VAT ID to request@eyecre.at instead. eyecre.at GmbH VAT ID: ATU68933979.

Yes, if your business is registered for VAT in an EU country other than Austria. Send your order and VAT ID to request@eyecre.at and we will issue an invoice without VAT (intra-community supply). Our online checkout always adds VAT and cannot apply an exemption, so ordering by email is the way to get a VAT-free invoice. Austrian businesses are invoiced with 20% Austrian VAT.

Yes, this is our core B2B business. We supply ophthalmic training centers, university hospitals, residency programs and surgical congress wetlabs with complete training setups, including bulk pricing and delivery coordination.

Yes. Our B2B Solutions offering includes custom-branded packaging, custom-printed models and bespoke wetlab kits, popular with pharmaceutical companies, medical device manufacturers and ophthalmic congresses. Please get in touch or start a conversation in Vitreo to discuss requirements and lead times.

Yes, custom model development is one of our core capabilities. If you need a training model optimised for a specific surgical technique, implant or device, we develop it from scratch using our in-house 3D modeling and prototyping process. Contact us with a brief description of the procedure and training goals to start the conversation.

Yes, volume pricing is available for institutional and recurring orders. Use Vitreo to configure your required quantities and request a binding quote. It gives you a full price overview instantly and forwards your request directly to our team for a final offer.

Our products are surgical training and simulation models, not medical devices intended for use on patients, and are therefore not subject to CE-MDR medical device regulation. If your institution has specific procurement requirements regarding product classification or documentation, please contact us.