How can we help you?

We have answered the most often asked questions by our customers and ordered them under themes for easier exploration.

Products

Our ready to use artificial eye have a shelf life of one year. These products are handmade, and therefore there might appear some errors. We are happy to replace the damaged product with a new one.

These products are handmade, and therefore there might appear some errors. We are happy to replace the damaged product with a new one.

When the eyes are stored in water, the 3D-printed material becomes more realistic in haptic appearance and feeling.

We have artificial eyes for refractive eye surgery (cornea & glaucoma), pars plana vitrectomy, and strabismus & eyelid surgery. If you cannot find a specific artificial eye for your training need, we are able to develop a customized product for your needs! Access our custom development page here.

We pursue to keep the stock as small as possible since an artificial eye's shelf time is approximately one year. We are able to dispatch your order in 5 days, so the lead time depends on where to deliver the order.

We are providing the instruments only for demonstration/training, not for medical or human use, since these instruments are unsterile.

We are providing the liquids only for demonstration/training, not for medical or human use, since these instruments are unsterile.

For beginners and small scale training, we can suggest using our training kits (insert link). If you are looking for larger scale wetlabs, we would warmly recommend contacting our partner: mts the wetlab company.

Our products are 3D-printed with Stratasys J750 which utilizes SLS, SLA, Polyjet, Multicolor, FDM & HP technologies.

Custom solution development

We are specialized in designing and manufacturing medical training equipment. Since you as a customer might have a specific request for a medical equipment, we could realize this request through our development processes.

Depends on the complexity of the product, but usually maximum 3 months.

Depends on the extent of the request. Small changes in our stock product are possible to implement with minor costs. We charge for the development by working hours. 

 

Please contact us, if you'd want to develop a custom product with us. 

There are no minimum quantities. Although, it is less expensive to request higher quantities!

Ordering & payment

Yes, you can pay with Master Card and Visa.

Surely! You can use either PayPal or bank transfer.

 

Account Holder: eyecre.at GmbH

IBAN: AT524239000000208515

SWIFT: VBOEATWWINN

Bank: Volksbank Tirol

We bear the costs of delivery but not the expenses caused by the customs. Please revise if the customs will affect the order to your country.

The minimum order amount is 100€.

It depends on the chosen shipping method.

 

  • With express shipping 1-2 days to major cities or urban areas.
  • With standard shipping 2-5 days.

Yes, we got you covered! Carriage and Insurance Paid To Customer (CIP) covers orders up to 10.000,00€.

Easily! Simply be on site on the day of the delivery and by providing the following delivery information:

 

  • Recipient
  • Company name
  • Company address
  • VAT-number
  • Phone number
  • Email address