How can we help you?

We have answered the most often asked questions by our customers and ordered them under themes for easier exploration.

Products

How to store the artificial eyes?

Our ready to use artificial eye have a shelf life of one year. These products are handmade, and therefore there might appear some errors. We are happy to replace the damaged product with a new one.

How is the quality of artificial eyes?

These products are handmade, and therefore there might appear some errors. We are happy to replace the damaged product with a new one.

Why are the eyes in water?

When the eyes are stored in water, the 3D-printed material becomes more realistic in haptic appearance and feeling.

Do you offer artificial eyes for specific operations?

We have artificial eyes for refractive eye surgery (cornea & glaucoma), pars plana vitrectomy, and strabismus & eyelid surgery. If you cannot find a specific artificial eye for your training need, we are able to develop a customized product for your needs! Access our custom development page here.

Do you have products in stock?

We pursue to keep the stock as small as possible since an artificial eye’s shelf time is approximately one year. We are able to dispatch your order in 5 days, so the lead time depends on where to deliver the order.

Can I use an instrument on humans?

We are providing the instruments only for demonstration/training, not for medical or human use, since these instruments are unsterile.

Can I use the liquids on humans?

We are providing the liquids only for demonstration/training, not for medical or human use, since these instruments are unsterile.

Do you provide wetlabs?

For beginners and small scale training, we can suggest using our training kits. If you are looking for larger scale wetlabs, we would warmly recommend contacting our partner: mts the wetlab company.

How do you produce your ophthalmic solutions?

Our products are 3D-printed with Stratasys J750 which utilizes SLS, SLA, Polyjet, Multicolor, FDM & HP technologies.

Which products would be needed for training phacoemulsification & IOL implant?

Custom solution development

What does it mean to develop a custom product with eyecre.at?

We are specialized in designing and manufacturing medical training equipment. Since you as a customer might have a specific request for a medical equipment, we could realize this request through our development processes.

How long does it takes to develop a product?

Depends on the complexity of the product, but usually maximum 3 months.

How much it costs to develop a custom product?

Depends on the extent of the request. Small changes in our stock product are possible to implement with minor costs. We charge for the development by working hours. 

 

Please contact us, if you’d want to develop a custom product with us. 

What is the minimum quantity that can be requested to be developed?

There are no minimum quantities. Although, it is less expensive to request higher quantities!

Ordering & payment

Can I pay with credit card?

Yes, you can pay with Master Card and Visa.

Are there other ways to perform the payment?

Surely! You can use either PayPal or bank transfer.

 

Account Holder: eyecre.at GmbH

IBAN: AT524239000000208515

SWIFT: VBOEATWWINN

Bank: Volksbank Tirol

Do I need to pay the delivery costs?

We bear the costs of delivery but not the expenses caused by the customs. Please revise if the customs will affect the order to your country.

What is the minimum order?

The minimum order amount is 100€.

How long does the shipping take in Europe?

It depends on the chosen shipping method.

 

  • With express shipping 1-2 days to major cities or urban areas.
  • With standard shipping 2-5 days.
Is the delivery of my order covered by insurance?

Yes, we got you covered! Carriage and Insurance Paid To Customer (CIP) covers orders up to 10.000,00€.

How do I guarantee a stress-free order?

Easily! Simply be on site on the day of the delivery and by providing the following delivery information:

 

  • Recipient
  • Company name
  • Company address
  • VAT-number
  • Phone number
  • Email address