How can we help you?

We have answered the most often asked questions by our customers and ordered them under themes for easier exploration.

Products

How to store the artificial eyes?

Our ready to use artificial eye have a shelf life of one year. These products are handmade, and therefore there might appear some errors. We are happy to replace the damaged product with a new one.

How is the quality of artificial eyes?

These products are handmade, and therefore there might appear some errors. We are happy to replace the damaged product with a new one.

Why are the eyes in water?

When the eyes are stored in water, the 3D-printed material becomes more realistic in haptic appearance and feeling.

Do you offer artificial eyes for specific operations?

We have artificial eyes for refractive eye surgery (cornea & glaucoma), pars plana vitrectomy, and strabismus & eyelid surgery. If you cannot find a specific artificial eye for your training need, we are able to develop a customized product for your needs! Access our custom development page here.

Do you have products in stock?

We pursue to keep the stock as small as possible since an artificial eye’s shelf time is approximately one year. We are able to dispatch your order in 5 days, so the lead time depends on where to deliver the order.

Can I use an instrument on humans?

We are providing the instruments only for demonstration/training, not for medical or human use, since these instruments are unsterile.

Can I use the liquids on humans?

We are providing the liquids only for demonstration/training, not for medical or human use, since these instruments are unsterile.

Do you provide wetlabs?

For beginners and small scale training, we can suggest using our training kits. If you are looking for larger scale wetlabs, we would warmly recommend contacting our partner: mts the wetlab company.

How do you produce your ophthalmic solutions?

Our products are 3D-printed with Stratasys J750 which utilizes SLS, SLA, Polyjet, Multicolor, FDM & HP technologies.

Which products would be needed for training phacoemulsification & IOL implant?

Custom solution development

What does it mean to develop a custom product with eyecre.at?

We are specialized in designing and manufacturing medical training equipment. Since you as a customer might have a specific request for a medical equipment, we could realize this request through our development processes.

How long does it takes to develop a product?

Depends on the complexity of the product, but usually maximum 3 months.

How much it costs to develop a custom product?

Depends on the extent of the request. Small changes in our stock product are possible to implement with minor costs. We charge for the development by working hours. 

 

Please contact us, if you’d want to develop a custom product with us. 

What is the minimum quantity that can be requested to be developed?

There are no minimum quantities. Although, it is less expensive to request higher quantities!

Ordering & payment

Can I pay with credit card?

Yes, you can pay with Master Card and Visa.

Are there other ways to perform the payment?

Surely! You can use either PayPal or bank transfer.

 

Account Holder: eyecre.at GmbH

IBAN: AT524239000000208515

SWIFT: VBOEATWWINN

Bank: Volksbank Tirol

Do I need to pay the delivery costs?

We bear the costs of delivery but not the expenses caused by the customs. Please revise if the customs will affect the order to your country.

What is the minimum order?

The minimum order amount is 100€.

How long does the shipping take in Europe?

It depends on the chosen shipping method.

 

  • With express shipping 1-2 days to major cities or urban areas.
  • With standard shipping 2-5 days.
Is the delivery of my order covered by insurance?

Yes, we got you covered! Carriage and Insurance Paid To Customer (CIP) covers orders up to 10.000,00€.

How do I guarantee a stress-free order?

Easily! Simply be on site on the day of the delivery and by providing the following delivery information:

 

  • Recipient
  • Company name
  • Company address
  • VAT-number
  • Phone number
  • Email address
IMG_7965

3D-printed organs can save time and money in medical studies, because you can detect errors before you are in the clinical trial.

3O9A4207 Kopie

MicroShunt 4 Training

PN0088

Save money on customer training by using a realistic, cost-effective 3D-printed version instead of the real product.

  1. Cost-Effective Training: The 3D-printed version provides a realistic alternative to the actual product, significantly reducing training costs.

  2. Risk-Free Handling: lt allows customers to practice and familiarize themselves with the product without the risk of damaging expensive equipment.

  3. High Realism: Despite being a cheaper option, the 3D-printed version dosely mimics the real product, ensuring effective and accurate training.
vlcsnap-2024-12-13-12h25m48s003

WebGL

The WebGL sales tool is designed to provide an intuitive, engaging, and educational solution that consolidates all relevant sales information into one application. lt’s interactive features support both individual exploration and guided experiences, catering to stakeholders with varying Levels of expertise.

  1. lmmersive Experiences:
    The AR/VR Software creates immersive simulations, allowing clients and trainees to fully perceive and interact with products in a virtual environment.

  2. Enhanced Sales Presentations: lt elevates sales presentations by offering a dynamic and engaging way to showcase products, making complex concepts easier to grasp.

  3. Versatile Application: The software is adaptable for various use cases, from training to sales, ensuring a flexible and modern approach to product demonstration and dient engagement.
HFDS_DryLab_Kit_02

DryLab KIT

Always and everywhere impress clients with your product and never miss a detail during training.

  1. Tailored Training Experience: The Customised Branded Wet Lab Kit offers a personalized training environment that aligns with your organization’s specific needs.

  2. Brand Visibility and Professionalism: lncorporating your company’s branding into the kit enhances brand recognition and projects a professional image.

  3. Versatile and Reusable: The kit is designed for repeated use, making it a durable and costeffective tool for ongoing training.
Picture PN0187

Display Eye 4 Ophthalmic Demonstrations

PN0187

  1. Enhanced Demonstrations: The Display Eye provides a realistic, detailed model for demonstrating ophthalmic procedures effectively.
  2. lmproved Understanding: lt allows for dear visualization of the implant process, making complex concepts easier to grasp.
  3. Engaging Presentations: The Display Eye enhances presentations, helping to captivate and educate your audience with a tangible, interactive tool.
KIT_4_Rhexis_02

Kit 4 Rhexis with Cataract

KIT0001

  1. Customizable Training: The Kit 4 Rhexis offers adjustable difficulty Levels, allowing users to tailortheir training experience to their current skill level.
  2. Reusable and Durable: This trainingtool is designed for repeated use, providing long-term value and consistent practice opportunities.
  3. Perfect Gift Option: The Kit 4 Rhexis makes for a practical and thoughtful gift, ensuring it remains useful and appreciated by recipients.
  4. lntroducing the Kit4 Rhexis with Cataract, a customizable and reusable training tool designed for aspiring ophthalmologists. With adjustable difficulty Levels – Beginn er, Open Sky, and Advanced – this versatile traineradapts to your skill level, making it an essential tool for continuous learning. Perfect as a thoughtful gift for Special occasions or valued clients, this practicaland high-quality product is one that won’t be discarded, ensuring Lasting value and appreciation.Add your branding for a personalized tauch that leaves a Lasting impression.
Picture2800 KIT00072

Set 4 Shunt

KIT0007

This product is a largescale model of the original product. lt effectively demonstrates how the small-scate product functions and serves as a visual tool to illustrate its operation.

  1. ClearVisualization: The Display lmplant offers a detailed and larger-scale representation of implants, making it easier to understand and explain their function.
    Effective
  2. Demonstrations: lt serves as a powerful tool for demonstrating implant procedures, enhancing comprehension and engagement.
  3. Versatile Training Aid: The Display lmplant is a practical resource for both educational settings and client presentations, providing a hands-on experience.